Week 1 EOC: Great Customer Experience

A great customer experience that I’ve had would have been when I purchased my first vehicle. About a year ago I decided to make a huge commitment and go to a car dealership and make a down payment on a car that would be my own. Being young it’s very difficult for people in the business world to take me seriously. So I greatly appreciated to deal with a wonderful employee who actually treated me with the same respect he would as an older more mature customer. That week I had visited other car dealerships and didn’t get treated the same way as I did with Carmax. This man wouldn’t stop until I was in the car I liked and that would suit my financial status. Going to high school they never explained taxes and the interest that comes along with getting your first car and putting a down payment. Saving money is the best option when going to a dealership and that’s what he explained to me. He went over all of the documents I needed and what the car conditions should be all in detail and with patience! With being a car salesman you have this picture that television and movies has created and that is how people will see you. This idea is that you are pushy and will do anything to sell people cars and that also means you tend to be extremely persistent on your job so this is partially true. He was very persistent but in making the customer happy. Didn’t cheat me out of a good deal and took the time to work with me all with a smile and that was the day I drove out of the Carmax dealership happily with my new Dodge Challenger! Thanks Arty! You give car salesman a great name!